AKOMAS PEACE AMARACHI
Customer Support Specialist & Small Business Operations Lead
Umudike, NG.About
Customer-focused professional and small business owner with hands-on experience in customer service, order management, and administrative support, eager to transition into a customer support team. Proven ability to streamline production processes, ensure quality control, and manage inventory, consistently delivering high-quality service in fast-paced environments. Leverages strong communication, detail orientation, and a proactive work ethic to contribute effectively to team success and enhance customer satisfaction.
Work
Small Business Owner / Entrepreneurial Venture
|Operations & Customer Service Lead
Nigeria, Nationwide, Nigeria
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Summary
Led comprehensive daily production activities and customer service operations for a small business, ensuring efficient order fulfillment and high product quality.
Highlights
Managed daily production activities, consistently meeting set targets and deadlines to ensure timely product delivery.
Implemented and maintained strict quality checks, ensuring all products met company specifications and workplace hygiene standards.
Optimized inventory handling, labeling, and storage processes, contributing to improved efficiency and reduced waste.
Operated and maintained basic production tools and equipment in strict adherence to safety guidelines, minimizing incidents and ensuring a safe working environment.
Collaborated effectively within a team environment, fostering smooth production flow and contributing to overall operational success.
Education
Michael Okpara University of Agriculture, Umudike
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B.Sc.
Agribusiness
Abam High School
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West African Senior School Certificate
General Studies
Union School Afara
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First School Leaving Certificate
Primary Education
Certificates
Advance Bread Baking
Issued By
Various Institutions
Transforming Nigerian Youth Program
Issued By
Various Institutions
Entrepreneurship and Business Development
Issued By
Various Institutions
Certificate of Proficiency
Issued By
Various Institutions
Jobberman Soft-Skills Training
Issued By
Jobberman
Skills
Customer Service
Customer Support, Service Delivery, Communication, Problem Solving.
Administrative Support
Documentation, Record Keeping, Organizational Skills, Detail Orientation.
Teamwork & Collaboration
Team Leadership, Interpersonal Communication, Cooperation, Cross-functional Collaboration.
Operational Management
Production Activities, Order Management, Quality Control, Inventory Handling, Workplace Safety.
Personal Attributes
Strong Work Ethic, Attention to Detail, Time Management, Reliability & Punctuality, Adaptability, Willingness to Learn, Ability to Follow Instructions.
Interests
Culinary Arts
Cooking, Baking.
Leisure
Music, Reading, Traveling.